Bdx24's Privacy Policy — Your data is secure

01. Introduction & Scope

Bdx24 (https://bdx24.bet) takes your privacy seriously. This Privacy Policy explains how bdx24 collects your personal information, what it's used for, who it may be shared with, and how you can stay in control of your own data.

By using the bdx24 website or mobile app, you agree to this Privacy Policy. If you disagree with any part of this policy, please discontinue use of our platform and contact the support team.

This policy is written in English for bdx24 users in Bangladesh, so every user can easily understand their data protection rights. bdx24 believes transparency and trust are the foundation of any strong relationship.

02. What Information We Collect

Bdx24 may collect information about you from various sources. The types of data we collect are described in detail below:

Information Provided Directly by You

Information you provide directly during registration or account management:

• Full name, date of birth, and gender
• Mobile number and email address
• Residential Address
• National ID, passport, or driving license number (for KYC verification)
• Mobile banking account number (for transactions)
• Any information provided in support chat

Automatically Collected Information

Information automatically collected while you use bdx24:

Information Received from Third Parties

In certain cases, we may receive information from trusted third parties such as payment processors (bKash, Nagad, Rocket) or identity verification agencies. This information is used solely for security and fraud prevention purposes.

03. How We Use Your Information

Bdx24 uses your personal information only for specific, legitimate purposes. The key reasons are outlined below:

• Account Management: To manage registration, login, KYC verification, and account security.
• Service Delivery: For processing betting, gaming, deposits, and withdrawals.
• Customer Support: To address your complaints and queries.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Legal Obligations: To meet the requirements of government and regulatory authorities.
• Service Improvement: To analyze your usage patterns and improve the platform.
• Contact: To send important updates, bonus offers, and promotional information (with your consent).
• Responsible Gaming: To identify problematic gambling patterns and provide timely support.

04. Who Your Information May Be Shared With

Bdx24 does not share your personal information with third parties — except in the specific circumstances listed below:

Service Provider Partners

Bdx24 works with a select group of trusted third-party service providers who help operate our platform. These include:

• Payment Processing Companies (bKash, Nagad, Rocket)
• Identity Verification (KYC) Service Providers
• Cloud Hosting & Server Service Providers
• Game Software Providers

All partners receive only the information necessary to provide their specific service and are contractually bound to comply with our Privacy Policy.

For legal purposes

We may be required to disclose information in response to lawful requests from government authorities, courts, or regulatory bodies under Bangladesh law or international regulations. In such cases, bdx24 will make every effort to notify you in advance wherever possible.

05. Data Security Measures

Bdx24 uses industry-standard technology and processes to protect your personal information. Our security framework includes:

• 256-bit SSL/TLS Encryption: All data transfers on the website and app are encrypted.
• Firewall Protection: Advanced firewall systems block unauthorized access.
• Two-Factor Authentication (2FA): An extra layer of security to protect account access.
• Regular Security Audits: Third-party experts regularly audit and test our systems.
• Employee Training: bdx24 staff receive regular training on data protection.
• Data Minimization: Only the information strictly necessary is collected and stored.

Please keep in mind, however, that no system on the internet is 100% secure. It is equally important that you keep your own password and login credentials safe. If you notice any suspicious activity, please contact our support team immediately.

06. Cookie Policy

The bdx24 website and app use various types of cookies. Cookies are small text files stored in your browser that help enhance your browsing experience.

Cookie Type

Cookie Controls

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain key features of the site to stop working properly.

07. Data Retention Period

Bdx24 retains your personal information only for as long as necessary. The following factors are taken into account when determining the retention period:

• For the duration of account activity: All account-related information is retained.
• After Account Closure: Transaction records are retained for a minimum of 5 years in accordance with legal obligations.
• KYC Documents: May be retained for up to 7 years after account closure in accordance with regulatory requirements.
• Support Contact: Retained for up to 2 years after the issue is resolved.
• Marketing Information: Deleted after you unsubscribe.

Once the designated retention period ends, your data is securely deleted or anonymized so that you can no longer be identified in any way.

08. Your Rights

As a bdx24 user, you have several important rights over your personal data. We fully respect all of these rights:

09. Minor Protection

Bdx24 is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18.

Age verification is mandatory during registration. If a user is found to have registered with a false age, their account will be immediately terminated and all collected data will be deleted.

10. Changes to the Privacy Policy

Bdx24 may update this Privacy Policy from time to time. If significant changes are made, we will notify you through the following channels:

• A notification will be sent to your registered email address.
• A notification will be displayed upon logging in to the platform.
• The "Last Updated" date at the top of this page will be updated accordingly.

Continued use of bdx24 after any changes takes effect will be considered your acceptance of the updated Privacy Policy. We recommend checking this page regularly.

11. Contact & Complaints

For any privacy-related questions, requests, or complaints, please reach out to us:

• Email: support@bdx24.bet
• Help Center: Help Center Page
• Response Time: Within 24–48 hours on business days

We take every privacy-related complaint seriously and work to resolve it promptly. Your trust and confidence are our most valuable asset.